Privacy Policy
What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey, or other site feature.
- We may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include duraprohealth.com, dentalplanet.com, smartcabinets.com, dphealth.com or other affiliated companies. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove, or modify information you have provided to us?
To modify your e-mail subscriptions, please follow the unsubscribe link in any email. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record-keeping.
Third-party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Compliance with Messaging Regulations & Data Collection Practices
We are committed to maintaining full compliance with The Campaign Registry (TCR) and all applicable privacy laws, including those governing SMS communications. If you have consented to receive text messages from DuraPro Health, you may receive text messages related to internal communication with employees regarding your orders, deliveries, transactions, delivery schedules, appointments, or other relevant information. External communications with our clients communicate appointments, services, installations, and troubleshooting., our terms of service, and TCR guidelines. This may include transactional updates, promotional offers, service reminders, and other communications relevant to your relationship with us.
Data Usage, Sharing, and Protection
Your mobile number and any associated personal information will be stored securely and processed in accordance with our broader privacy policy. We use administrative, technical, and physical safeguards to help protect your data against unauthorized access, disclosure, or misuse. We do not sell or share your mobile number with third parties for their independent marketing purposes. If we engage trusted service providers to assist with messaging, they are contractually bound to protect your information and use it only for the purposes specified by us.
User Rights and Control over Communications
You have the right to manage how we use your mobile phone number and can withdraw your consent to receive SMS communications at any time. To opt out of receiving further text messages, reply with “STOP” to any message you receive from us or contact us at 866-815-7606. Message and data rates may apply. Additionally, you may request access to, correction of, or deletion of your personal information by contacting us at the same number. We will respond in accordance with applicable laws and regulations.
Compliance with Applicable Laws and TCR Guidelines
All SMS messages we send comply with relevant regulations, including TCR standards designed to prevent spam, fraud, and unauthorized messaging. We regularly review and update our practices to stay aligned with these requirements. For any questions or concerns about our privacy or messaging practices, please contact us at 866-815-7606.
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on December 11, 2024.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.