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Warranty and Terms

  1. WARRANTIES: Dental Planet, LLC DBA DuraPro Health and DuraPro Animal Health (“DP,” “DPLLC”, “We,” “Us,” and “Our”) provides the following warranties1:
    1. New Products. DP warrants that all new products (“New Products”) provided by DP will be subject to the original manufacturers’ warranties, which DP agrees to make available to You (“Customer,” “You” and “Your”); and
    2. Used and Refurbished Products. DP warrants that all used and refurbished Products provided by DP will be free of material defects in (I) parts supplied by DP (for 12 Months) and (II) our workmanship (for 90 Days) from and after date of shipment, and agrees that, if You (“Customer,” “You” and “Your”) provide Us with written notice of any such defect within the above referenced time period(s), We will inspect the Product(s), and if We discover the claimed defect(s) in fact exist(s), We will promptly repair or replace such Products at our sole cost and expense, using new, or at Our discretion, quality recycled parts.
    3. Warranty applies only to products purchased and used in the United States or Canada. For products purchased in, but used outside the United States or Canada, this warranty covers only services rendered within the United States or Canada and does not include shipping outside the United States or Canada.
      1. DPLLC export terms and conditions are available upon request.
      2. Export taxes are not collected by DentalPlanet, LLC
    The foregoing warranties are provided in lieu of any and all other warranties, express and/or implied. Except as expressly set forth herein, we make no warranty, express or implied (including without limitation, any and all warranties of suitability, merchantability, and/or fitness for any particular purpose), nor do We make any warranty against interference, infringement, that the product(s) is/are fit for your intended use, application or environment, or that any product is free from defects (latent or patent), and no such warranties shall be deemed to exist. Accordingly, You hereby waive any and all such warranties. We will not be responsible to You or to any third party for any liabilities, claims, injuries, losses, costs or damages arising from or associated with the use, any failure of, or any unknown defect in or with respect to, any of such products and/or their installation, transportation or storage (collectively, “Claims and Damages”). Your sole remedy for any failure of or with respect to any such products is repair or replacement as described above. You will not be entitled to collect from Us, and You expressly waive (both for Yourself and for each of Your parents, affiliates, subsidiaries, insurance companies, and subrogees, and Your/their respective successors, assign and customers), any and all such claims and damages, including without limitation, lost time, lost profits, costs of cover (obtaining replacement product(s) and/or performance from another source), property damage, incidental, consequential, special and/or punitive damages.
  2. SAFETY INSTRUCTIONS. You acknowledge that You have received, carefully reviewed and are satisfied with, the training, instructions, operating and user manuals, and other information (including all training required under applicable OSHA and/or ANSI Standards, if any) regarding the proper and safe transportation, use, maintenance, repair and storage of the Products (“Instructions”) provided by the Product’s original manufacturer (“OEM”) and/or Us. You will fully comply with, and will cause your employees and agents to read and fully comply with all such Instructions. You will use the Product(s) only for the purpose(s) for which it/they was/were manufactured, in a reasonable and safe manner, and in full compliance with all applicable federal, state, and local laws, rules, and regulations. Use of the products for any purpose or in any manner other than as specified above or continued use of any product that is defective, damaged or malfunctioning, may result in injury to persons or property, or death. Accordingly, you agree to immediately discontinue use of any Product found to be defective, in need of repair or maintenance, or otherwise not properly functioning.
  3. RECEIPT/INSPECTION OF PRODUCTS. You acknowledge that, upon Your receipt of any Product(s), You will immediately inspect the same and ensure that, as delivered to You, each such Product is safe and in good operating condition and repair and otherwise in all ways acceptable to You. You acknowledge that You have selected the Product(s) based on Your determination that it/They is/are appropriate for Your purposes, use, application and environment, and not based on any recommendation by Us. Except as expressly set forth herein, each Product is provided to You AS IS, WHERE IS and without any warranty by Us as to its condition or appropriateness for Your purpose.
  4. USE, TRANSPORTATION AND STORAGE. You acknowledge that the possession, use, transportation, and/or storage of the Products may give rise to the risk of personal injury and/or property damage. Unless otherwise agreed in writing by DP, all Products will be shipped F.O.B. shipping point (Incoterms 2000). You assume all such risk and release and discharge us from any and all liens, liabilities and claims arising in connection with the same, including without limitation, any and all claims arising or in connection with our negligence (other than our own intentional misconduct).
  5. HOLD HARMLESS/INDEMNITY. You assume all risks associated with the possession, use, transportation and storage of the Product(s). Accordingly, You hereby waive any and all liens and claims arising from or associated with, and agree to indemnify, defend and hold harmless DP, its parents, affiliates and subsidiaries, and their respective officers, directors, shareholders, agents employees, representatives, successors and assigns, from and against, any and all liabilities, claims damages, losses costs and expenses (including without limitation, attorney’s fees, claims for bodily injury(ies) (including death), property damage, loss of time and/or inconvenience) arising in connection with such possession, use, transportation and/or storage, regardless of the cause and including any injuries and/or damages suffered by You, Your employees and/or any third party(ies), except to the extent directly resulting from our intentional misconduct.
  6. SITE PREPARATION. If We are to deliver any Product(s), you agree to have the delivery site clean and ready for the delivery and installation, and You agree to pay an additional charge for any delay incurred, or additional labor performed by Us resulting from Your failure to timely do so.
  7. SUBCONTRACTING AND ASSIGNMENT. You may not assign any of your rights, remedies or obligations arising hereunder or in connection herewith.
  8. DTPA WAIVER. I (the Customer) waive my rights under the Deceptive Trade Practices-Consumer Protection Act, Section 17.41 et seq., Business & Commerce Code, a law that gives consumers special rights and protections. After consultation with an attorney of Your own selection, You voluntarily consent to this waiver.
  9. REFUNDS / RETURNS / CANCELATIONS / EXCHANGES / CHANGES. Any orders placed and later canceled by the purchaser will be subject to a 5% transaction fee. All orders are subject to a 20% restocking fee. Electrical items, nonstock items, special orders or items requiring upholstery or laminate selections are not refundable. Returned items must be unused and in a resalable condition. Refunds are issued within 30 days of equipment return. Freight charges will not be refunded. Opened handpieces may not be returned for credit, but will be repaired or replaced in accordance with the guarantee. On all returns, an RMA number must be received prior to returning any product. This may be obtained by contacting Our Customer Service Department. Purchaser may cancel their order only with the written consent of DPLLC and the payment of reasonable and proper cancellation charges/restocking fees. In the event that the Customer decides to cancel or make modifications to this Agreement after 10 working days from the initial execution, we understand that circumstances can change. However, please note the following procedures and charges that will apply:
    a) An additional deposit will be required.
    b) Special work such as plans, inspections, installations, and warehousing, as well as custom items, will be invoiced separately.
    c) A restocking charge of 20% will be applied to any returned Goods. Any deposit made by the Customer will be utilized to cover these additional charges or any other related expenses.
    The importance of accommodating changes to equipment orders to the best of its abilities is acknowledged. However, it's important to understand that most dental equipment is custom manufactured. Therefore, any changes requested may result in delays in delivery/installation and may incur additional charges. Once installation date is confirmed, the Customer becomes responsible for any direct fees associated with changes. These fees may include manufacturer restocking charges, change fees, design or architectural fees, and additional shipping costs, among others. In cases involving special-order items, we reserve the right to apply an additional restocking fee. To ensure efficiency and optimal use of space, we will implement a storage fee equal to 1.5% of invoiced amounts per month for any equipment that remains unclaimed beyond 30 days from the confirmed installation date. Please be aware that delivered equipment is generally not returnable unless approved by the manufacturer. In the event of an approved return, any costs associated with the return will be the sole responsibility of the Customer.
  10. MISCELLANEOUS. This Sales Order represents the complete and final agreement between You and Us and cannot be modified by oral agreement. There are no oral or other representations, warranties or agreements not included in this Sales Order. You acknowledge that this Sales Order may be amended only in a writing signed by both You and Us. This Sales Order will be governed by and construed only under the laws of the State of Texas, and proper venue for any and all legal actions seeking to interpret or enforce this Sales Order shall lie solely and exclusively in the courts located in Wichita Falls, Texas. This Sales Order allocates the risk of injury or damage to persons or property arising from the Products and the transportation, storage, or use thereof, between You and Us. This allocation is recognized by You as being fair and reasonable in light of the amounts being charged hereunder, and is, in fact, reflected in the amount(s) charged by DP. All orders under $5000 to be paid in full at time of order. Larger equipment Orders require a deposit of 50% with the balance of payment due prior to shipment. All orders are subject to a $25 minimum order amount. The terms of the foregoing Sections 1-9 will be deemed to apply not only to the Product(s) identified on the reverse side hereof but also to all other Products You may purchase from us, whether on the date of this Sales Order or at any time in the future (except only as expressly set forth in any Sales Order or other contracts subsequently executed by You and DP).
  11. PRICE POLICY DentalPlanet.com reserves the right to correct any typographical errors. Although We make every effort possible to honor pricing for the duration of this publication, We reserve the right to make price adjustments in accordance with unknown price increases. However, we will notify You of any price increases prior to an order being executed.
  12. AVAILABILITY All items are subject to availability. Due to market conditions, prices may be subject to change. In the case of price increases, We will contact You for approval.
  13. PICTURES All pictures and other similar representations are for illustration only. The make, model, color, and date of manufacture of the item You order may vary. Call us for details.
  14. COST OF EQUIPMENT does not include installation, the installation of new plumbing, changes to existing plumbing, electrical, carpentry work, or flooring. Parts and material required to install, connect, and/or disconnect equipment, which are not supplied to the manufacturer, will be charged to the purchaser. DPLLC does not assume responsibility for work performed by persons other than its own employees.
  15. DPLLC equipment is shipped FOB: Wichita Falls, Texas or Shipping Point DPLLC shall not be liable for failure or delays in delivery or performance due to causes beyond its reasonable control including without limitation, delays in manufacture or transportation, acts of purchaser or others acting for or on behalf of purchaser, strikes or other labor difficulties, government controls or actions, acts of God or other casualties. In the event of such delay, the date of delivery or performance shall be extended for a period equal to the time lost because of the delay.
  16. INSTALLATION - All installations must be performed by a certified/qualified technician or Your equipment guarantee may be void. All x-rays must be installed in accordance within Your state.
  17. COMPLIANCE WITH MESSAGING REGULATIONS & DATA COLLECTION PRACTICES: We are committed to maintaining full compliance with The Campaign Registry (TCR) and all applicable privacy laws, including those governing SMS communications. If you have consented to receive text messages from DuraPro Health, you may receive text messages related to internal communication with employees regarding your orders, deliveries, transactions, delivery schedules, appointments, or other relevant information. External communications with our clients communicate appointments, services, installations, and troubleshooting., our terms of service, and TCR guidelines. This may include transactional updates, promotional offers, service reminders, and other communications relevant to your relationship with us.
  18. DATA USAGE, SHARING, AND PROTECTION: Your mobile number and any associated personal information will be stored securely and processed in accordance with our broader privacy policy. We use administrative, technical, and physical safeguards to help protect your data against unauthorized access, disclosure, or misuse. We do not sell or share your mobile number with third parties for their independent marketing purposes. If we engage trusted service providers to assist with messaging, they are contractually bound to protect your information and use it only for the purposes specified by us.
  19. USER RIGHTS AND CONTROL OVER COMMUNICATIONS: You have the right to manage how we use your mobile phone number and can withdraw your consent to receive SMS communications at any time. To opt out of receiving further text messages, reply with “STOP” to any message you receive from us or contact us at 866-815-7606. Message and data rates may apply. Additionally, you may request access to, correction of, or deletion of your personal information by contacting us at the same number. We will respond in accordance with applicable laws and regulations.
  20. COMPLIANCE WITH APPLICABLE LAWS AND TCR GUIDELINES:​ All SMS messages we send comply with relevant regulations, including TCR standards designed to prevent spam, fraud, and unauthorized messaging. We regularly review and update our practices to stay aligned with these requirements. For any questions or concerns about our privacy or messaging practices, please contact us at 866-815-7606.

1 Used dental intraoral sensors are warranted only for a period of thirty (30) days. Warranties will not apply to any Product(s) which (a) You attempt to repair without Our assistance, (b) damaged as a result of improper use and/or care, faulty packing or mishandling by any common carrier; or (c) installed other than by a qualified dental technician authorized by DPLLC.